About Payment and Collection

• Payment is PayPal, if you don't have a Paypal account don't worry you can still check out with a Debit or Credit Card

• Collection is Thursday 9am - 2pm from TS12 2ZJ.  This is the only day we work in the North East or we can arrange delivery for the price below. 

• We don't accept Cash on Delivery for the safety and security of drivers.

• If you are using your own courier, please make sure they know our collection day as it wont change.

• We will not under any circumstances wrap your item for your courier (this is for insurance purposes) - our courier blanket wraps everything on his van, we assume your's will do the same

• We will store for free for 3 weeks then send to a storage company who charge £1 per day per item

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About Delivery through Teesside10.co.uk

• Our deliveries are managed by Teesside10, details are on here but you can also visit them on www.teesside10.co.uk.

• Contract is to the ground floor entry point - each driver is amazing and will always help you, but are not obliged to.

• You are responsible for advising the closest LEGAL parking point (if you are on a red route, bus lane, double yellows the courier will NOT break the law).

• One man so assistance with large items is always required without exception

• Please accept the first date they give you, if you don't it's another 7-19 days

• Google your postcode, that's the only information we have to find your address.  So if that does not direct us to your home, please give instructions.

• Access needs to be suitable for 3.5 ton - 7.5 ton vehicle.  If not, please make arrangements

• We will give you a slot within the lead times we advertise.

• If the item will not fit through doors / corridors, it's not the couriers (or our) problem to deal with.  The driver will help you but will not take it back.